SHIPPING POLICY
Every Konar piece is carefully prepared and packed before it makes its way to you.
Order Processing
Orders are processed within 2–4 business days after your order is placed.
Delivery
We aim to deliver your order within 7–10 business days from the date of dispatch.
Once your order has been dispatched, you will receive tracking details via email or WhatsApp.
Please ensure that your shipping address and contact details are correct at the time of placing your order. Konar cannot be held responsible for delays caused by incorrect or incomplete information.
RETURNS POLICY
We want you to love your Konar piece. If you decide that your purchase isn’t right for you, you may request a return within 7 days of delivery.
Return Eligibility
To be eligible for a return, the item must:
Be unused, unworn and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be free from makeup, perfume, deodorant, stains, odours or any other signs of wear.
Not have been altered, damaged or tampered with.
A clear, continuous unboxing video is required for all return and quality-defect claims. The video must show the package from the moment it is received, with the original packaging intact and unopened, through the opening of the package and inspection of the product.
Returns or claims without a valid unboxing video may not be accepted.
No Exchanges
Konar does not offer exchanges.
If you require a different size or style, you may return your original order and place a new order separately.
STORE CREDIT
Approved returns will be issued as Konar Store Credit.
Store credit will be issued after the returned item has been received and inspected.
Store credit is valid for 1 year from the date of issue.
Store credit can be used towards a future purchase on the Konar website.
Store credit cannot be exchanged for cash.
Refunds to Original Payment Method
Refunds to the original payment method or bank account are only provided in the case of a confirmed quality defect.
If a product is found to have a genuine manufacturing or quality defect, Konar will provide a refund to the original payment method or bank account after the item has been inspected.
RETURN SHIPPING & REFUNDS
For standard returns, applicable shipping charges will be deducted before store credit is issued.
Product value − applicable shipping charges = Store Credit
Original shipping charges paid at the time of purchase are non-refundable.
QUALITY ISSUES
If you receive an item that is damaged, defective or has a manufacturing issue, please contact us within 48 hours of delivery.
Please provide:
Your order number
A clear, continuous unboxing video
Images of the product and packaging, if requested
The unboxing video must show the package intact before opening and the product being removed from the package.
Our team will review the claim and determine whether the issue qualifies as a genuine quality defect.
If the issue is confirmed as a quality defect, you will be eligible for a refund to your original payment method or bank account.
IMPORTANT
Please inspect your order as soon as it arrives and before removing tags or using the garment.
We strongly recommend recording your entire unboxing process in one continuous video while the original packaging is intact.
For any questions regarding your order, shipping or returns, please contact us at [your email address].